🛡️ Shadow Realms LLC Privacy Policy
Effective Date: 07/01/2025
Shadow Realms LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platforms—including drone media, IT support, and digital services.
- Information We Collect
We may collect the following categories of personal and technical information:
- Personal Information
- Full name
- Email address
- Phone number
- Mailing/billing address
- Business or property details (for drone projects or IT support)
- Technical Information
- IP address
- Device/browser type
- Location (approximate)
- Usage data (pages visited, duration, clicks)
- Media & Project Data
- Drone-captured footage or images from your project site
- IT diagnostic data (if applicable)
- Client-submitted content or files
- How We Use Your Information
Your information is used to:
- Provide and manage drone, photography, videography, or MSP services
- Communicate project updates or support
- Schedule appointments and consultations
- Process invoices and payments securely
- Improve our services and user experience
- Comply with legal and regulatory obligations
- How We Share Your Information
We do not sell your personal data. Your information may be shared with:
- Trusted service providers (e.g., cloud storage, payment processors)
- Legal authorities, when required by law
- Subcontractors or partners, for project-specific needs (with your consent)
- Marketing platforms, only if you opt-in to receive updates or promotions
- Data Retention
We retain personal and project-related data for as long as necessary to fulfill services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request data deletion at any time by contacting us.
- Your Rights & Choices
You have the right to:
- Access or update your personal data
- Request deletion of your data (where legally permitted)
- Withdraw consent for marketing communications
- File a complaint with a regulatory authority (if applicable in your jurisdiction)
To exercise any of these rights, contact us at:
📧 info@theshadowrealms.com
- Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies via your browser settings.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
- Third-Party Links
Our website or platforms may contain links to external sites. We are not responsible for the privacy practices or content of those third parties.
- Children’s Privacy
We do not knowingly collect data from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately.
- Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted with a new effective date. We recommend reviewing this page periodically.
- Contact Us
For any questions or concerns regarding this policy or your personal data, contact:
📨 Shadow Realms LLC
📧 info@theshadowrealms.com
🌐 www.theshadowrealms.com